Dark Souls 3 – How to Unban Your Account [Hard Ban & Soft Ban]

How to Unban Your Account

If you got banned from Dark Souls 3 online, you will probably see “You Have Been Penalized” warning when you run the game. I’m not gonna say why you got this warning (you cheated obviously).

There are 2 types of ban in Dark Souls 3: Soft Ban & Hard Ban

Soft Ban:

Its no big deal all you have to do is create a new character and continue playing for 7 or 10 days after that your new character will be checked and if everything were ok your account will be unbanned.

Hard Ban:

Now this one is when you clearly used cheats (mostly when you played online). Good news is your account can be unbanned even if you cheated but its a “one time only!” so if you ever caught cheating again your account will never be unbanned again!

All you have to do is that send Bandai Namco(Dark Souls 3 publisher) an email/ticker and tell them about your situation along with your “Steam ID” which you can be found in “Steam -> Account Details -> Under your username” (it is a 17-digit number).

You can use this example:

Hello!
I have been penalized from "Dark Souls 3". I am sincerely sorry for my behavior and I will never use any hack/cheat in any dark souls title again. Please unban my account.
Platform: PC
Steam ID: XXXXXXXXXXXXXXXX

You “must” send the ticket/email based on your region:

  • EU: https://service-en.bandainamcoent.eu/app/ask/p/6892
  • Asia: https://bandainamcoent.asia/contact-us
  • USA/Canada: https://support.bandainamcoent.com/hc/en-us/requests/new

They will answer you some days later with this answer: “As a one time exception, following the manual re-examination of your case, the restrictions on your account have been lifted”.

Helena Stamatina
About Helena Stamatina 2704 Articles
My first game was Naughty Dog’s Crash Bandicoot (PlayStation) back in 1996. And since then gaming has been my main hobby. I turned my passion for gaming into a job by starting my first geek blog in 2009. When I’m not working on the site, I play mostly on my PlayStation. But I also love outdoor activities and especially skiing.

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