Official Regional Beta Q&A
Please find below a list of common questions and answers that may help you as you prepare to enter New York City and help save what remains of civilization.
What is The Division Resurgence?
The Division Resurgence is a free-to-play third-person shooter RPG set in a massive urban open world. It offers the same acclaimed HD AAA experience of The Division tailored to mobile. The Division Resurgence is a whole new opus in the Tom Clancy’s The Division franchise, with a new storyline, factions and much more.
All of the missions and activities can be enjoyed alone or as a team, and includes our acclaimed PvPvE “Dark Zone” activity as well as dedicated competitive PvP modes.
Who is the developer of the game?
We’ve built a dedicated team of experts in mobile game development to support the creation of The Division Resurgence.
What could you tell us about The Division Resurgence story?
The Division Resurgence offers a whole new and independent campaign from Tom Clancy’s The Division 1 and Tom Clancy’s The Division 2, offering a new perspective on key story events. It takes place in Lower-to- Midtown Manhattan in New York City in a contemporary post-crisis America where a virus outbreak has created chaos and the collapse of the government. As an agent of the “Strategic Homeland Division” your mission is to restore order, protect civilians against hostile factions, and to help build a better future.
The game provides a unique experience for players who enjoy RPG shooter games, as well as The Division lore. Players will have the opportunity to try out a mobile shooter game set in one of the most detailed urban open-worlds, along with an immersive gaming experience.
Where and when will it be released?
The Division Resurgence is expected to be released worldwide in early 2024. We will share an exact date at a later time.
On which devices will the game be available at launch?
The game will be released on iOS and Android devices.
Does The Division Resurgence require an internet connection?
While you will be able to play most of the game solo and without the aid of friends or random players, you will need to have an active internet connection anytime you are play The Division Resurgence.
Where can players get more info about the game?
All news and announcements about The Division Resurgence is available at thedivisionresurgence.com
What engine is the game being developed on?
This game is being developed on Unreal Engine.
What is The Division Resurgence age rating?
We are targeting the following ratings for The Division Resurgence:
- ESRB Mature 17+
- PEGI 16
What are the key features of the game?
A whole new storyline
- For newcomers and veterans, discover a new PvE campaign. Be part of the legendary first wave of SHD agents and get a unique perspective of the events around The Division 1 & 2.
A vast open world with high quality graphics
- Explore the open-world in Solo or Coop to play a variety of PVE activities, from story missions to world activities. Roam around an outstandingly detailed urban environment with stunning graphics.
The Division experience on mobile
- Controls and user interface are specifically tailored to ensure a smooth experience on handheld devices. Enjoy a new entry of the acclaimed Third-Person Shooter RPG and original game modes set in an urban open-world.
Collect & upgrade tons of gears & weapons
- Loot, craft, mod and upgrade your gear to fight your enemies. Customize your character with a wide arsenal at your fingertips!
Fight in PVP on mobile
- The popular Dark Zone comes to mobile! Test your skills in the Conflict modes Skirmish & Domination for a pure competitive experience. Or enter the infamous Dark Zone, a unique PvPvE open world area. Alone or as a team, take down powerful enemies to reap high end gear & rewards before other players (or even team members) claim them from you!
Choose your specialization to fit your own playstyle
- Level up and improve your skills to unlock new signature weapons and unique gadgets. Switch specialization and change your role anytime to try new abilities and find the best synergy with your friends.
When is the Regional Beta 2 starting?
The Regional Beta 2 will take place starting November 16th, 2023 for players in specific countries to try the game before it launches in early 2024. It will last until the end of December 2023.
The Regional Beta 2 will also have an early access for some select community members and content creators, starting November 14th 2023.
How can players join the Regional Beta?
To have a chance to be selected and receive an invitation, players in the USA and in Brazil can preregister on the Google Play store or Apple AppStore pages, with all information being available at thedivisionresurgence.com.
Players in Australia can visit our Google Play Store page and download the game to play it starting November 16th.
Moreover, players can take part in activities on our social media pages for a chance to find an invitation code to play on a private server even if they are not in the USA, Brazil or Australia.
Can I play with players on other servers?
As each server is separate, players from different servers will not be able to team up ingame or play together.
However, players can choose to change servers at any point, whereupon they will be prompted to recreate a new character. Character progression on different servers is separate.
Please note that you may experience higher server latency if you chose to play on a server that is not in your region.
Is the Regional Beta under NDA?
No, there will be no NDA for the Regional Beta.
Do I have to register again since I already registered in the past?
No, players who have already registered to the Division Resurgence will remain registered and may receive invitations to take part in the Regional Beta.
How will I know if I’m selected?
Eligible users in the USA and Brazil will receive a notification on their phone from Google Play if using an Android device, or will receive an email if using an iOS device letting them know they can download and play.
Players in Australia can reach our Google Play Store page to download the game.
I played in a previous test – will I be able to play in this Regional Beta?
For the purposes of this test, we will be inviting new players from the targeted countries.
This means that being a past player does not guarantee an access to this second Regional Beta.
However, we have set up several programs allowing players for around the world to earn an exclusive access to this Regional Beta.
Which countries will be included in the Regional Beta?
Players who are pre-registered to play the game and are located in one of the following countries may be invited to test the game in this Regional Beta:
- United States of America
Players in Australia can join the Regional Beta at any time by reaching the local Google Play Store page and downloading the game.
Which devices will be compatible for the Regional Beta?
The Regional Beta will be available for both Android and iOS-powered devices. A full list of eligible devices will be shared shortly on our official FAQ.
Will monetization be enabled during the Regional Beta?
Monetization will be available during the Regional Beta of The Division Resurgence for Android users only.
Please note that ingame pricing is liable to vary and be adjusted for the game’s launch later this year.
Will purchases during the first phase of the Regional Beta carry over to the second phase of the Regional Beta?
No, all accounts will be reset at the end of each phase of the Regional Beta will all your purchases and ingame items being reset also.
However, at launch, any purchases made in-game with real-world money will be refunded in the form of in-game premium currency.
Will my purchases during the Regional Beta be refunded at the launch of the game?
Players will not be receiving direct refunds for their purchases, but they will receive an in-game compensation at the launch of the game based on how much money they’ve spent during each Regional Beta phase.
The compensation will be via Premium Credits, automatically credited to the player’s account used on Regional Beta. Players simply need to login using the same account after launch to receive the compensation.
What’s more, we will also include a bonus for any in-app purchases during each Regional Beta phase: up to and including the equivalent of 300 USD, players will receive 150% of the Premium Currency value. For the total spent above the equivalent of 300 USD, players will still receive 120% of Premium Currency value!
In practice, this means if a player spent the equivalent of 400 USD during one of the Regional Beta phases, they will be compensated in the form of Premium Credits equivalent of 570 USD (300×1.5 + 100×1.2). Playing in another Beta Phase would reset the 150% compensation for up to and including 300 USD and 120% above that for any purchase made during that Regional Beta phase.
What are the technical requirements to play the Regional Beta?
The Division Resurgence is currently in its Test phase, meaning that we are still testing and improving many aspects of the game. At the moment, to play this Regional Beta you need a smartphone that can run complex tasks, like playing 3D games, with no trouble at all, as well as have a stable internet connection to take part in multiplayer activities.
How much space does the game require on my phone?
To download and play The division Resurgence in the best conditions possible we recommend having at least 10 gigabytes of free memory on your phone.
Can I download the game using my mobile data?
While it is possible to use your mobile data to download and play the game, we recommend you connect to a stable Wi-Fi network to download the game onto your mobile device.
I downloaded the game but when I launch the game I am told my device is not compatible. Why is this?
We are currently working on making The Division Resurgence available for as many mobile devices as possible and hope to include your device soon in the list of compatible devices. In the meantime, we apologize for the inconvenience and thank you for your patience.
Can participants share gameplay content?
Yes, we encourage participants to share gameplay content. However, please keep in mind this is still a work-in-progress version of the game. During the Regional Beta, players may encounter issues with server stability, matchmaking, gameplay mechanics or visual bugs. We are using this test to identify these issues.
Can I use a controller to play?
Yes, you can play The Division Resurgence using a Bluetooth connected controller. We are working on being compatible with most of the major controller on the market.
What are the Regional Beta objectives?
With this Regional Beta we want to make sure the players enjoy the most stable mobile experience possible and the quality of the controls we will deliver.
We also hope to test some of the latest additions and improvements made since the previous Regional Beta. Including a revamp of the onboarding experience as well as overall balancing ensuring that players feel fairly rewarded for all types of content they engage with and progress they make in our main & side activities.
How do I obtain the JTF cosmetic outfit as a reward for participating in the Division Resurgence Regional Beta?
The exclusive JTF cosmetic outfit will automatically be given to all players having taken part in any test of The Division Resurgence prior to the launch of the game. Players will be able to equipe it on their character once the game launches.
How do players unlock and redeem the pre-registration milestone reward cosmetic outfit and weapon skin?
Exclusive pre-registration rewards are linked to our different milestones for a number of pre-registered players, with each new milestone achieved unlocking a new element of the cosmetic outfit and working towards the final goal of unlocking an exclusive gold weapon skin.
Players can participate in pre-registering for the game to help advance towards the next milestone. At launch, players who log into the game and who have pre-registered will be awarded the items that had been unlocked by the community as a whole.
How do I earn the exclusive access to the Beta if I am not officially selected ?
This can be done in three different ways:
- Some select content creators and community members will be eligible to participate in a 2 days early access to the Regional Beta 2, starting November 14th. These Content Creators will also be provided with access codes that they can distribute to their audience
- During the whole duration of Regional Beta 2, players can post gameplay, screenshots, any content made with the game on social media using #TheDivisionResurgence for a chance to be showcased and be rewarded with invitation codes they can share to their friends.
- A Discord bot will be available to distribute a small amount of invitation codes every day to community members on that platform.
I have redeemed the game on the Google Play Store on Android but cannot install the game or cannot see the install button. How can I fix this?
If you have redeemed a Google Play Store code but don’t get the option to download the game, please try clearing the Play Store cache. To do so, open the Settings app.
- Tap Apps & notifications. See all apps.
- Scroll down and tap Google Play Store .
- Tap Storage. Clear Cache.
- Tap Clear data.
- Re-open the Play Store and try your download again.
How do participants provide feedback to the dev team?
Player experience is at the core of our project. The community will play a large role in helping shape and improve the game and their feedback during this test phase will be invaluable. Players can share their experience through a quick in-game survey, they can also join our official Discord server to report any issues to our support team or contact customer support through the support tool in-game.
What is the name of the cat seen in the opening scene of the game?
The cat’s name is Felix and is short for “Felix Felicis.”
Will there be post-launch support for the game?
Like many of our games, The Division Resurgence will launch as a live game, with a dedicated team that will provide ongoing support such as updates after the game is live. We will support the game for as long as our players continue to play it.
Does the story of The Division Resurgence have a link with Heartland?
Both game stories are not directly related even if they take place in the same universe.
Will the game include cross-play?
The Division Resurgence is a new game with its own story and is only available for mobile devices currently.
Will the game be cross-progression with the HD titles?
The Division Resurgence is a new chapter in The Division franchise. Players will play a new character to get started on their journey. Therefore, this will not impact your progression in The Division 1 or 2 games.
Are you using bots in your game?
During our first test phases there will not be any bots in The Division Resurgence.